Support Center

Warranty and Returns

  • Returns

    Due to the nature custom made products, returns may be subject to a restocking fee or may not be returned. All returns must be made within 30 days of your order's shipping date. All returned products must be in new condition with all original packaging. Shipping costs are not refunded as they are a non-recoverable expense. You are also responsible for return shipping costs. Parts, accessories, an...

  • Exchanges

    Exchanges are simply handled as two separate transactions. You will need to arrange a return for the original item and place a new order online for the new item. Please contact customer support to arrange a return.

  • Incorrect or Missing Items

    We will replace any incorrect or missing item. Please contact us with the details of the problem and we will promptly respond with a solution. We will cover all shipping costs of additional packages for incorrect, or missing items due to our error. We are not responsible for any user mistakes during the ordering process.

  • Warranty and Service

    If there is a problem with your keyboard within 60 days of purchase, we will offer free return shipping for your keyboard.** After the initial 60 days, all keyboards carry a 2-year limited warranty. The limited warranty will cover any mechanical or electrical defect. We will cover parts, labor, and one way shipping. **International customers must pay for return shipping costs. We will only cove...

Contact Us

Company Info

  • WASD Keyboards
    4121 Clipper Ct
    Fremont, CA 94538
  • Email:
  • Office Hours:
    Mon-Fri: 11AM - 6PM
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