Keyboard Firmware Updates

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9 comments

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    Craig

    There are no links in the article. How are we supposed to update the firmware? More detailed instructions would be nice.

  • Avatar
    百涛 李

    I download the right executable file and run it, but it show that "Can't Find USB HID Device".Unplug and reinsert is also useless.And then I run it as Administrator, it works. That's great.

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    Brandt Krueger

    Hey folks, just a heads up that if you upgrade the firmware, be sure to download the .9 manual listed above- the DIP switch settings change a bit from what was sent out in the box (which I'm now seeing is labeled V2/V2B).

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    Xin Dong

    Hey I installed the firmware which indeed fixed the ~ issue. But now even after I set both switch 1 and 2 to ON, Mac mode is still not activated, i.e. the Command key and Option key is not swapped. Any idea?

     

    [UPDATE]: Ok I have to do a factory reset and then the new settings can be applied. The instructions can be clearer, or the firmware installer should flush the settings.

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    Scott Reichelt

    You are requiring a windows virtual box to upgrade the firmware of a keyboard? Who greenlit that as a work around? That is just plain lazy.

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    Paul Caskey

    I agree with Scott above. This is ridiculous, to say the least. I'm downloading a FOUR GIGABYTE WINDOWS VM to run to fix a bug ..... in a keyboard. Where one single key doesn't work right. You must be kidding me. WASD just shot from my most favorite to least favorite keyboard vendor.

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    David

    Scott - It's just a temporary workaround until our devs can release the mac updater tool. We apologize for the delay, we just didn't want to leave our mac bros hanging with nothing. This page will be updated as soon as the mac updater tool is released. 

    Paul - if you're just trying to fix the tilde bug, please just turn off "mac mode" (SW1 off) and use your OSX keyboard settings to swap command/option locations, this is going to be a much easier option than installing windows in a VM. This is the best option in the interim while awaiting the mac updater. 

    Thanks! 

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    Paul Caskey

    Thanks David! Sorry I flipped out so fast. My expectations got pretty high after so much love and success with my other WASD keyboard. The first thing I did on my new keyboard was flip up DIP 1 & 6 after double checking the reference card. I didn't know this tilde key problem was only in Mac mode. The OSX setting is a great workaround, and as a bonus it does not affect the actual laptop keyboard. I suspect it affects all other USB keyboards, but of course, my only other wired keyboard is CODE Brown in my locker at my favorite co-working space. ;-) Will flip down DIP 1 there too!

    May I suggest, here above, you lead Mac users directly toward this fix? And that the Windows VM workaround is probably going to make them pull their hair out, and is only temporary while you guys develop a native firmware updater for OSX? Thank you for your quick and professional support.

    P.S. If Slack, github, Bear, and so many other tools weren't so into markdown mode with ` and ``` used so much, this would never have been such a big deal! 8^)

  • Avatar
    David

    It's really ok Paul, I totally understand the frustration; especially if something "should" be working correctly and it's something as simple as this. 

    OSX actually assigns the flip to that specific keyboard so it should remember which keyboard you have plugged in and which settings go with that keyboard ID. It also should not affect the onboard laptop keyboard map, there should be a drop down so you can select which keyboard these settings are applied to :) 

    This bug was only introduced to a very small amount of keyboards, all versions prior did not have this bug and all versions after have newer firmware, it's just a small batch of keyboards that got out with this bug while we were dealing with development of the V3 firmware. We're very sorry for the headaches that this has caused. 

    One should not ever have to code without the tilde key! Thank you. 

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