Installing firmware using our Mac updater tool

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    Andrew Korolev

    I've tried to update my CODE V3B keyboard on Mac OS 10.14.4, but got "Update fail" message in the updater tool. Is there anything I can do about it?

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    Paige

    Hi,

     

    I'm sorry to hear about this issue. When did you get the error? Did the updater seem to run through and give the message at the end? Did the download and running of the updater tool go smoothly? Do you recall what decompression app you used? Any additional information may be helpful in determining the cause of the failure.

    **Please note that we are out of the office until April 8th in compliance with government mandated safety protocols to close all non-essential businesses. We'll be able to answer some support inquiries remotely, but may not be able to fully investigate some issues until we return. Sorry for any inconvenience**

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    Chelsee Damen

    FWIW I had the same as Andrew. I used my mac's built-in unzipper and followed the directions above without issue. As soon as I pressed the Start button on the updater it said "Update fail"

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