Loosing connection - Code V3 on Mac

Hi,

I have a brand new V3 code keyboard (full) and it looses connectivity every couple of minutes or so. Input is lost, the leds turn off for less than a second and then connection is resumed.

I am using it with a MacPro Mac OS 12.6.1 connected directly to one of the USB ports.

DIP switch 1 is set to ON all others are set to OFF.

Can you help?

Thanks