Dropped key inputs, occasional lag

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7 comments

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    David

    Hello Isaac I'm pretty sure we solved this issue via support email (at least on Windows) can you update this thread? 

    I have tested on our Mac here with the new firmware and haven't experienced any issues, can you let me know what version of Mac OS you're on? 

    Thank you

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    Derek Konigsberg

    Would you mind sharing the cause of this issue and what fixed it?

    I've been experiencing horribly flakyness on my CODE Keyboard (connected to a Win10 machine) that could fit under a similar symptom description, and I'm curious what solutions are worth trying.

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    David

    Derek Konigsberg I haven't been able to reproduce this on any of our computers here, until I can replicate this we won't be able to determine the cause or fix the issue. This seems to be happening only with specific systems, some troubleshooting steps so far that you should try; 

    1. If you're running through any hubs / switches / monitors / kvm, etc.. try plugging directly into the computer and let me know if that changes the behavior (some customers updating the USB drivers for their specific device fixed it)
    2. Please try different USB ports, if you have 2.0 ports these might be preferable to try first (some customers this fixed the issue for them) 
    3. Try updating your chipset drivers and USB drivers if applicable (known to have fixed with the largest number of customers)
    4. If you're not using the programmable features of the V3, please try flashing to the V2.5 firmware (https://support.wasdkeyboards.com/hc/en-us/articles/360018518874-Keyboard-Firmware-Updates) (this fixes the issues 100% of the time) 
    5. Oddly - flipping the USB-C connector over at the keyboard port fixes the issue for a few days, but it comes back
    6. Try updating the firmware to the latest 1.20 release

    Thank you

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    Derek Konigsberg

    I'm not using a hub, and I am plugged directly into the computer. (Its a brand-new NUC11TNH running Win10.) The USB port is likely to be USB 3.0.

    In any case, if firmware 2.5 is known to fix the issue for everyone, then that's what I'll try first.

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    David

    Derek Konigsberg V2.5 will fix it, most likely some other option will fix the issue for V3 firmware however. 

    Can you let me know your dipswitch settings? Also Isaac can you let me know your dipswitch settings when you were on the V3 firmware with this issue. I previously couldn't find any correlation/pattern with dipswitches, but would be good to get more data. 

    Thanks 

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    Derek Konigsberg

    My dip switch settings were the default (I believe that's all off).  After downgrading to v2.5, I toggled the one switch needed to get the backlight control keys working again.

    If I had to speculate as to what's happening with v3, I'd think something stalls/freezes, hits a watchdog timeout, triggers a reset of something, and then dumps a buffer. But without any knowledge of how the hardware/firmware works, or what makes v3 different from v2.5, that's just a wild guess.

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    David

    Thanks Derek Konigsberg

    So far my understanding of what is happening is that the USB connection is being interrupted off/on very quickly. I'm not sure what is causing this interruption, or why updating the drivers seems to fix it for most people. Every solution that works for some negates the leads for cause in others so I don't have a definitive pattern to even solve it so far. It's something with the V3 firmware but also paired with certain USB controllers software/firmware. 

    I don't believe it's hardware related as I have received keyboards back experiencing this issue that I cannot reproduce on my systems. 

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