Major frequent keyboard lag, and the V3 firmware will not download on my PC
I've had some pretty unbearable keyboard lag when using my keyboard. It's not unusable, but the lag is really bad. I'll randomly get key inputs that repeat for upwards of half a second (i.e. "rrrrrrrrrrrrrr" when I only press the "r" key), and others that won't register when pressed.
Furthermore, I've tried to download the firmware for V3 on windows, but it just won't download on my system. One of three things always happens:
- Cannot access file (fixed if I run as admin)
- my antivirus software flags the firmware file as a virus
- Whenever I do successfully run the file, it says there is a popup that simply says, "The parameter is incorrect." and then closes the file.
I also bought a V3 keyboard, and it was only a couple of weeks ago as well. So I'd assume the firmware is already installed. But the fact that I'm experiencing such severe lag is frustrating, especially for the price I paid for this thing. I've also tried using both a USB 2 and USB 3 port. The USB 3 port did slightly reduce the frequency of the lag (I think) but didn't get rid of it. My old keyboard experiences no lag whatsoever. It works perfectly fine. Please do help, I'd hate to return this keyboard.
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I've been experiencing the same issue with key strokes repeating or not registering. The issue is intermittent so it's super difficult to reproduce, but I've noticed it especially seems to happen when I'm "in the zone" doing lots of typing and navigating with the keyboard (which might just be some sort of sample bias).
I've successfully updated the firmware twice on Windows, and after the most recent one I even did a "reset" and also blasted it with air, but it didn't seem to fix the problem. I've also witnessed the same behavior in a barebones linux vconsole, so I don't believe my problem is related to any sort of driver or OS issue.
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I've had my keyboard for a little over 6 months and it just started doing this exact same thing recently. I don't recall updating the firmware prior to the issue so I'm not sure if I should try downgrading or what version to try downgrading to but I tried updating to the latest firmware and, while the upgrade was successful, the issue still persists.
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Hello Cameron Parker Mauney Daniel Smith
I have seen some issues like this before, however so far I don't have a way to replicate this issue on any of my systems.
A lot of things to try;
1. If you're running through any hubs / switches / monitors / kvm, etc.. try plugging directly into the computer and let me know if that changes the behavior
2. Please try different USB ports, if you have 2.0 ports these might be preferable to try first
3. Try updating your chipset drivers and USB drivers if applicable
4. If you are on an AMD chipset, there has been a recent problem with USB disconnects that is now well documented on the net and there have been BIOS updates to fix these problems. If your particular computer / motherboard vendor does not have a BIOS update there are some other things to try like changing c-state BIOS settings, as well as PCI-E settings documented here; https://youtu.be/uRyISZJ7cDI?t=51
5. If you're not using the programmable features of the V3, please try flashing to the V2.5 firmware (https://support.wasdkeyboards.com/hc/en-us/articles/360018518874-Keyboard-Firmware-Updates)If you've tried these steps and you're still having issues please let me know.
I'm assuming all of you are on Windows 10?
Thank you.
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Thanks David, one thing that stood out in the recommendations was the AMD chipset bug. I haven't experianced it before but I am on an X570 board. I rearranged some things and upgraded my BIOS to the latest with AGESA 1.2.0.2 - will let you know if that fixes it and if so great catch!
If I run into issues still I'll try the V2.5 firmware on an older machine and see if it replicates there.
Thanks!
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Frustratingly I can't get the issue to trigger at all after work hours now, even on the same PC it was causing me issues on all day! I'll try to work off my M1 Macbook tomorrow and see if it triggers at all during the day there as that'd be about as separate an environment as possible.
Direct into one of the USB 3.1 ports that go directly to the CPU instead of off the chipset. Gigabyte x570 Master revision 1.1. Windows 10 x64 20H1. I think the BIOS revision was F33, would have to double check. -
Daniel Smith from my experience most likely it will work fine on other systems. It's some combination of hardware/software/firmware, also only happens intermittently.
According to the specs your board also has 2.0 ports, I would try this first, then after the issues shows again, move on to reinstalling the chipset driver.
https://download.gigabyte.com/FileList/Driver/mb_driver_597_chipset_2.15.07.2229.zip
Thank you
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Well frustratingly I haven't run into the problem since looking into it. The issue occured several times after the BIOS update and moving ports around and then just stopped suddenly. I'll be sure to report back if it triggers again ut in the meantime it's all working normally... Thanks for the help David
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Hello Robert Cervellione there are a lot of things to try, the only option as of right now that I know will work regardless of every hardware/software/firmware scenario is using our older V2.5 firmware. This was detailed in one of my posts above - if you've tried this and still are having issues then it's something we'd need to address with you personally by opening a support ticket with us.
Thanks!
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Code V3b Windows 11x64 pro FW 2.80
Problem: Same lag - repeat problem here. I had the same problem with the previous FW, but it is more frequent with FW 2.80. I can reproduce the problem in USB ports v2, v3.1 and in v.3 USB ports on a Sonnet AllegroPro PCIe card which has dedicated USB separate from the motherboard. The motherboard is Asus Prime 370-A with current firmware. The windows 11 install was clean and new 6 months ago.I have also sent an email about this problem. I am willing to test the unreleased fw. I have not tried downgrading to previous fw or v 0.16
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Hello @Murray Treloar
Yes, 2.8 will still have this problem for some users. I have updated the main Firmware page noting this, if you want to stay on V3 firmware and you're having this issue with your computer 0.16 is the solution until we can figure out what is causing this. Other options are the V2.5 firmware also if you don't require or want the macro programming options.
Thank you.
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