Major frequent keyboard lag, and the V3 firmware will not download on my PC

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    Cameron

    Time to return this thing, I guess.

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    Parker Mauney

    I've been experiencing the same issue with key strokes repeating or not registering. The issue is intermittent so it's super difficult to reproduce, but I've noticed it especially seems to happen when I'm "in the zone" doing lots of typing and  navigating with the keyboard (which might just be some sort of sample bias).

    I've successfully updated the firmware twice on Windows, and after the most recent one I even did a "reset" and also blasted it with air, but it didn't seem to fix the problem. I've also witnessed the same behavior in a barebones linux vconsole, so I don't believe my problem is related to any sort of driver or OS issue.

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    Daniel Smith

    I've had my keyboard for a little over 6 months and it just started doing this exact same thing recently. I don't recall updating the firmware prior to the issue so I'm not sure if I should try downgrading or what version to try downgrading to but I tried updating to the latest firmware and, while the upgrade was successful, the issue still persists.

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    David

    Hello Cameron Parker Mauney Daniel Smith

    I have seen some issues like this before, however so far I don't have a way to replicate this issue on any of my systems.

    A lot of things to try;

    1. If you're running through any hubs / switches / monitors / kvm, etc.. try plugging directly into the computer and let me know if that changes the behavior
    2. Please try different USB ports, if you have 2.0 ports these might be preferable to try first
    3. Try updating your chipset drivers and USB drivers if applicable
    4. If you are on an AMD chipset, there has been a recent problem with USB disconnects that is now well documented on the net and there have been BIOS updates to fix these problems. If your particular computer / motherboard vendor does not have a BIOS update there are some other things to try like changing c-state BIOS settings, as well as PCI-E settings documented here; https://youtu.be/uRyISZJ7cDI?t=51
    5. If you're not using the programmable features of the V3, please try flashing to the V2.5 firmware (https://support.wasdkeyboards.com/hc/en-us/articles/360018518874-Keyboard-Firmware-Updates)

    If you've tried these steps and you're still having issues please let me know.

    I'm assuming all of you are on Windows 10?

    Thank you.

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    Daniel Smith

    Thanks David, one thing that stood out in the recommendations was the AMD chipset bug. I haven't experianced it before but I am on an X570 board. I rearranged some things and upgraded my BIOS to the latest with AGESA 1.2.0.2 - will let you know if that fixes it and if so great catch!

    If I run into issues still I'll try the V2.5 firmware on an older machine and see if it replicates there.

    Thanks!

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    Daniel Smith

    No luck so far, though at least it's quick to trigger most of the time. I'll try attaching the keyboard to the other computer after work and we'll see how that goes.

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    David

    Ok thanks Daniel Smith

    Are you plugging directly into the computer? What motherboard model do you have? 

    Are you on Windows 10? 

    Thank you 

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    Daniel Smith

    Frustratingly I can't get the issue to trigger at all after work hours now, even on the same PC it was causing me issues on all day! I'll try to work off my M1 Macbook tomorrow and see if it triggers at all during the day there as that'd be about as separate an environment as possible.

    Direct into one of the USB 3.1 ports that go directly to the CPU instead of off the chipset. Gigabyte x570 Master revision 1.1. Windows 10 x64 20H1. I think the BIOS revision was F33, would have to double check.

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    David

    Daniel Smith from my experience most likely it will work fine on other systems. It's some combination of hardware/software/firmware, also only happens intermittently.

    According to the specs your board also has 2.0 ports, I would try this first, then after the issues shows again, move on to reinstalling the chipset driver. 

    https://download.gigabyte.com/FileList/Driver/mb_driver_597_chipset_2.15.07.2229.zip 

    Thank you 

     

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    Daniel Smith

    Well frustratingly I haven't run into the problem since looking into it. The issue occured several times after the BIOS update and moving ports around and then just stopped suddenly. I'll be sure to report back if it triggers again ut in the meantime it's all working normally... Thanks for the help David

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    David

    Daniel Smith Thanks for the follow up, I'm glad it has been working well since, just let me know and I can do my best to help you further if you run into it again. 

    Thank you 

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    Robert Cervellione

    this has been happening on and off ever since I got the v3. i want to love this keyboard but this is annoying. i have tried everything suggested here but helps 

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    David

    Hello Robert Cervellione there are a lot of things to try, the only option as of right now that I know will work regardless of every hardware/software/firmware scenario is using our older V2.5 firmware. This was detailed in one of my posts above - if you've tried this and still are having issues then it's something we'd need to address with you personally by opening a support ticket with us. 

    Thanks! 

     

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    Parker Mauney

    I reverted to the v2.5 firmware after dealing with the issue for a long time, and it seems to have solved all my problems. Don't forget to redo your DIP switches if you downgrade. I used the V2 Quick Reference Manual here. (PDF link)

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    David

    Parker Mauney I have a new unreleased firmware for V3 that may fix this issue, since I can't reproduce this on any of my systems I need people to try it out. Please email us and I can send it to you. Thanks! 

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