WASD support unresponsive (10+ days of waiting time so far)

I cut a support ticket to WASD about 10+ days ago and still got no engagement from support team, I also noticed the support chat is offline, redirecting to an email form instead. Does anyone know if this is expected? I'm starting to get concerned about not having my keyboard issue solved and not being able to return it.

any other way to get engagement form WASD support team?