V3 Keyboard doesn't work with USBC - USBC cable

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7 comments

  • Avatar
    Paige

    Hi,

    I have heard of this issue with other keyboards as well, and it is something we are testing out and looking into.So far we do not know the cause. 

  • Avatar
    Todd Fincannon

    Any news on this? I received a new v3 keyboard last week and it still doesn't seem to be fixed. One reason I chose the WASD v3 to use with my Mac is that the USB-C support would take away one more dongle. The Keyboardio Model 01 has worked with USB-C since December 2017, so I know it's possible.

  • Avatar
    Pierre-Olivier Dybman

    Wow. Didn't know this until I received mine. This is very very annoying. Can we know if this can be fixed somehow in the future? (I do not intent to keep it if it will never work).

    Also the cable provided doesn't fit in the cord slots of the keyboard. It's too thick. This is very uncool.

  • Avatar
    Paige

    We have a replacement part in progress to correct the C to C issue, and expect it to be available in about 8 weeks.

     

    We received reports that the cable routing on previous keyboards was too loose, and we overcompensated a bit. The cable securing tabs can be filed down if desired. You can also email us at info@wasdkeyboards.com and we can have a thinner cable made for you instead.

  • Avatar
    Pierre-Olivier Dybman

    @Paige: thanks for your reply. I've already contacted support and they told me about the replacement part. I'm glad it will be fixed.
    They also gave me a trick to make the thick cable fit in the channels and it worked (wasn't so easy though :D). So all good.

  • Avatar
    james

    I have the same issue on a keyboard I just purchased.

    When there is a replacement part, does that mean I will have to do surgery on my keyboard?

    Will I have to trade my keyboard back in? 

  • Avatar
    Paige

    We have the replacement part in process, and the current estimate for their arrival is another few weeks. The replacement procedure is not difficult, but it will require opening up the keyboard case.

    You will not have to send the keyboard back to us.

     

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