V3 Keyboard doesn't work with USBC - USBC cable
Hi
I have got the keyboard and it looks great! However whenever I try ANY usbc -> usbc cable, the keyboard does not work. No lights are shown and it's not recognised.
However if I use ANY usbc - usb b cable with a usb connector (for my mac pro), it works fine.
Why does no usbc to usbc cable work with this keyboard? Is this something that'll be addressed in a firmware update?
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Any news on this? I received a new v3 keyboard last week and it still doesn't seem to be fixed. One reason I chose the WASD v3 to use with my Mac is that the USB-C support would take away one more dongle. The Keyboardio Model 01 has worked with USB-C since December 2017, so I know it's possible.
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Wow. Didn't know this until I received mine. This is very very annoying. Can we know if this can be fixed somehow in the future? (I do not intent to keep it if it will never work).
Also the cable provided doesn't fit in the cord slots of the keyboard. It's too thick. This is very uncool. -
We have a replacement part in progress to correct the C to C issue, and expect it to be available in about 8 weeks.
We received reports that the cable routing on previous keyboards was too loose, and we overcompensated a bit. The cable securing tabs can be filed down if desired. You can also email us at info@wasdkeyboards.com and we can have a thinner cable made for you instead.
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Hi there, same issue here. I was very stoked to receive my V3 at work today and I dropped everything to hook it up to my Macbook Pro 2019 with a USB-C to USB-C cable and got... nothing. Pretty bummed, I thought this would be the way to go right out of the box.
Paige, do you have any updates here on when we can get this sorted out?
Off on the hunt to see if I can get an adapter in the meantime I guess.. :\ Hope IT has one lying around otherwise I'll have to wait another day before I can try this thing out. ::Fingers Crossed::
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Hi Zane, I'm sorry to hear the disappointment, I understand. We were expecting the part by now, but it looks like other concerns have taken precedence. The part is still in process, but we don't have a specific timeline for its completion. Tentative ETA is more like 6-8 weeks, if I had to guess. Check back here or email occasionally and we may have more info as time passes.
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Hi Michael, As I mentioned previously, you can email us at info@wasdkeyboards.com and we can either send a replacement connector to you, or arrange to have you send your keyboard to us so we can do the replacement.
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