USB-C Cable problems

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2 comments

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    Paige

    Hi, 

    Thanks for the information and the feedback. Differences in cable connector length and housing size are issues we're aware of, and are looking into. While we cannot easily accommodate every other cable out there, correcting for the common issues is something we're working on. If you email us with your order number, we'll be happy to do what we can for the specific issues you're having.

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    Joe Krajicek

    I have just become aware of this same issue. I tried several stander USB Type C cables, and the post above is exactly my issue. My order number is 1305315. I spent $200 the keyboard that cannot use a cable other than from its manufacturer. Please reach out to me about refund or replacement information WASD.

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