USB-C Cable problems

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3 comments

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    Paige

    Hi, 

    Thanks for the information and the feedback. Differences in cable connector length and housing size are issues we're aware of, and are looking into. While we cannot easily accommodate every other cable out there, correcting for the common issues is something we're working on. If you email us with your order number, we'll be happy to do what we can for the specific issues you're having.

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    kioku.jonny

    It's an industrial standard. I have 5 other devices with USB-C connections, none of them have this problem with my existing cables. Not one of over a dozen tested cables works with this keyboard. And YOUR cable does NOT work with ANY other device.

    Don't try to gaslight me about your connectors being non-standard because you're unwilling or unable to admit your product is flawed.
    There is nothing you can do to fix this other than build a new keyboard with a STANDARD USB-C connection.

    My order number is 1300582. Feel free to refund me, completely or in part. I won't be returning the keyboard.

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    David

    kioku.jonny

    This seems like a shift from original production which we have informed our OEM about and the port will be moved further out to accommodate cables with shorter tips. 

    I will be contacting your email provided associated with your order number to find a solution for you personally in the meantime. 

    Thank you. 

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