Caps Lock issue

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8 comments

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    Paige

    Hi, If you haven't already, try a factory reset on the keyboard. Unplug, enable dip switch 4 on the back, and plug back in. The indicator LEDs will flash red for about 20 seconds, turn solid blue, then solid green when the reset is complete. The blue phase may not happen, which is fine, just wait for solid green before unplugging. You can then disable dip switch 4 and plug in again. 

    Another possible fix would be to make sure you're on the most recent version of the firmware. (https://support.wasdkeyboards.com/hc/en-us/articles/360018518874-Keyboard-Firmware-Updates)

    If you're still having issues with it, let us know!

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    Deebs1234

    Hi Paige. Thank you for the tips, but unfortunately they didn't work. Tried both the dip switch 4 factory reset and the firmware update. Both processed exactly as you described, but the caps light indicator light still stops working once or twice a day it seems. Do you have other suggestions by chance?

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    Paige

    Interesting, I'm sorry to hear the issue persists. Are you using Karabiner, by chance? There should be some setting allowing it to take control of LEDs and disabling that may do the trick. Beyond that, I'd have to do some digging. It is possible the unit is defective, please do email us and we can get an RMA started if that ends up being the case.

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    Deebs1234

    Hi Paige. No, I am not using Karabiner (didn't even know what that was until you mentioned it - had to Google it.).

    The issue is frustrating, though it's not the end of the world. Apart from that, I am extremely satisfied with the keyboard. Yes, I need to unplug it, and then replug it in pretty much once a day, which isn't ideal but it's not catastrophic either. 

    My mac is still running High Sierra OS (I can't update to Mojave or Catalina because the editing software my company gives me won't work on those systems). Could that be the reason why the keyboard keeps having this issue?

     

     

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    Paige

    Thanks for the additional info. It very well could be a High Sierra issue/conflict, I believe Mojave was current when the V3 models came out and every macOS update since has required an update to the firmware installer. 

     

    One last possibility I can think of is to revert to the legacy v2.5 firmware, if you're not using the programming functionality of the keyboard. We don't have a mac updater for it, since it is used far less frequently, but if you have access to a PC it may be worth a shot. 

    We can certainly take a look if you were to send it in. If the conflict is with High Sierra we would not be able to do much most likely. If it's something else we'll do what we can to resolve it. 

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    Deebs1234

    Hey Paige. Thank you, but I would rather just live with the issue then send it in and be without my editing keyboard for any length of time. I'm just going to chalk it up to the High Sierra situation. But I appreciate your help with this. It's unfortunate the tips did not work, but I still am very happy with the keyboard. And I can deal with unplugging/replugging it in once per day. Thanks again, and happy holidays!

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    Igor Milhit

    Hi,

    I'm having the same issue with a keyboard purchased in september 2020. The capslock LED doesn't fire on anymore after the next restart of my computer, running Archlinux. If I unplug and replug the keyboard, the LED is working as expected, until the next restart.

    I've just checked the method to upgrade the firmware, but I don't have enough time for now, to configure a whole virtual machine for this.

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    Paige

    Hi Igor, Does this caps lock LED issue happen with other keyboards as well? When did the LED issue first show up, was there anything that may have changed about your setup? If you have another computer with a different OS to try, does the issue persist?

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