ALT not registering or being released while held down

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    David

    John Horvath I haven't heard any issues like this before, is it both ALT keys or just one? If it's just one it could be a switch issue, if both are giving you this problem then most likely is not a switch issue. 

    There is an app you can find called 'switch hitter' which may help you identify an issues - there are numerous keylogger apps you can use if you want to record what is being typed. 

    If you email us I can send you a new firmware that is not yet released to try. 

    Thank you. 

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    John Horvath

    So a couple updates...

    I tested the keyboard on a separate machine with USB 3.0 ports and encountered the same issue.

    I also received the "WASD Firmware 2.40.exe" after e-mailing, and updated successfully, but it did not resolve the issue.

    I do not know if the other ALT key is affected, as I have only had this happen while gaming, and LEFT-ALT is the key I use for moving forward. This could be a combination, or sequence of keys, that causes it, as I use the left hand side CTRL, ALT, SHIFT, Z, X and S for movement; and mainly I notice this when attempting to run (S) forward (ALT).

    I installed Switch Hitter, but it doesn't appear to log in the background. So I'm going to look around for something that can log while I game to catch it in the act and try and isolate a pattern and maybe even figure out how to reproduce it consistently.

    P.S. Should I revert to the 1.20 firmware?

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    John Horvath

    Well, I couldn't find a trustworthy "free" background keylogger, but...

    I did some extensive testing with the keyboard this weekend (with the help of my son's computer), and the issue continued to arise.

    I tested the following Operating Systems:

    1. Windows 7 Professional - 64bit
    2. Windows 10 Professional - 64bit

    I tested the following keyboard Firmwares:

    1. From Factory (Unknown. manual states 0.14, Win10 only)
    2. 1.20 (Win7 & Win10)
    3. 2.40 (Win7 & Win10)

    I tested on the following USB types:

    1. USB 2.0 (Win7 only)
    2. USB 3.0 (Win7 & Win10)
    3. USB 3.2 (Win10 only)

    I tested the following games (on both Win7 & Win10):

    1. Far Cry 3: Blood Dragon - CryEngine
    2. Hunt: Showdown - CryEngine
    3. WarHammer: Verminitide II - AutoDesk StingRay
    4. Wolfenstein: The Old Blood - id Tech 5
    5. Remnant: From the Ashes - Ureal Engine 4

    In all cases it seemed that pressing ALT followed by S quickly was the trigger scenario, and would in-effect not register the ALT key despite it being fully depressed and held down. Other keys would continue to register fine while ALT continued to be held. It was not consistently reproducible, but within 15min of playing any of the games I could get the issue to occur.

    I have to assume this is some sort of defect as this issue does not arise with any other keyboard I tested, for reference I tested the following:

    1. dasKeyboard 4 Pro
    2. dasKeyboard Model S Pro
    3. IBM KB-8923
    4. Acer SK-9610
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    John Horvath

    David could this be a specific issue with the Zealios switches?

    My dasKeyboards all use Cherry MX Browns, but I really love the feel of the Zealio (and I've been wanting a CODE keyboard forever).

    I'm considering exchanging the keyboard I have, but I'm split on whether to get another Zealio (and hope it was a minor defect) or just get another switch type. I mean if I get another Zealio and the same issue arises, then I would most likely exchange it again (maybe for a Cherry MX Clear). But if I still encounter the issue, then there would seem to be a bigger issue at play (which may be correctible through firmware), but that's a lot of back and forth and extra money. And if it turns out to be a firmware issue, that I'd really want my final purchase to be a Zealio.

    Any suggestions?

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    David

    John Horvath That is a lot of testing, I commend you. I can't imagine it is a switch specific issue - but if you'd like to try a different keyboard or even another Zealio board I would be happy swap it out for you. Please just email me and I can set up a replacement for you. 

    It's odd that it was not reproducible even after seeing the issue occur. At any time did you reset the keyboard? Especially after flashing the firmware? 

    It might be worth another test after resetting the board if you haven't tried it. Either way please let me know and I can help you out. 

    Thank you 

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    John Horvath

    David - Thanks, I've been debugging since I was twelve (software more than hardware), so it's kinda ingrained in my soul.

    I did a full factory reset last night, but unfortunately no change. I'll shoot you an e-mail to get a replacement setup.

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    David

    John Horvath Awesome! I did get your email, I will be happy to find the results of swapping the board. 

    Thank you! 

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    John Horvath

    David - Thanks! I got it shipped out this morning, tracking number should be active by the end of the day.

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    John Horvath

    So I received my replacement keyboard today... unfortunately though, it has the same problem. I even tried rolling back to the FW_016_MOD.exe firmware mentioned in this post with hopes it might fix the issue, but alas it did not.

    Since I still haven't found a trustworthy "free" background keylogger, I might just grab an open source GitHub project and roll my own; so I can do a little capture analysis to try an identify any sort of pattern associated with these occurrences.

     

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