Keyboard cord is very loose

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    David

    Hello Dan, 

    I'm sorry to hear that. The Type-C port should be very tight and should not come out easily. If you are having issues to me this is showing a defect. Have you emailed our support about this? We can help you fix this issue. 

    As for the V2 the micro ports were a weakpoint and this can happen, thankfully you can update and upgrade a V2 to use a V3 type-c port, we sell a kit on our site. 

    Please open a ticket with us for your new V3 and we can help you fix this issue.  Thank you. 

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    Dan

    Hey David!

    I reached out to support to open a ticket. Thank you! 

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