Paige
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Activity overview
Latest activity by Paige-
Paige commented,
Thanks! We're passing all this info to our Devs, hopefully they'll have the issue sorted out shortly. In the meantime, let us know if you run into anything else, or have more questions.
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Paige commented,
Thanks for the info. Anything additional you can add, such as OS version, may help in diagnosis. We're looking into this recent failure issue, and the more we can give our devs, the better. Thanks ...
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Paige commented,
The switches are soldered in, but can be replaced if you're comfortable with that. We don't currently have a video showing the process on a V3, but the basics are the same across the board (pun int...
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Paige commented,
Hi, I saw your email and answered there as well. Did the arrow key stop working suddenly, or partially at first? Has anything happened to the keyboard such as a fall or liquid spill? Any chance the...
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Paige commented,
Hi, I'm sorry to hear about this issue. When did you get the error? Did the updater seem to run through and give the message at the end? Did the download and running of the updater tool go smooth...
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Paige commented,
Hi, I'm sorry to hear about this issue. The current cable routing tabs are a bit aggressive. We'd gotten complaints in the past about the cable falling out, so we overcompensated a bit, it seems. G...
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Paige commented,
From this point, we're estimating about 15 weeks. They're in production, but there is also this whole coronavirus situation putting a damper on things. Check back periodically, and we may have more...
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Paige commented,
Hi,The VP3 61 and 62-key models do not have any firmware upgrades at this point, sorry to say. The VP3 is a collaboration with Vortex, and they would be the source of any future firmware updates. I...
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Paige commented,
There are a ton of switches out there, it's true. We'd love to do some more exploration of them but we have some limiting factors as a small company. Warehouse space is one, I'm sure there are some...
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Paige commented,
Let us know your findings. We'd be interested to know of any potential incompatibility with specific cables.