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Paige

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Latest activity by Paige
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    Paige commented,

    The V3 and V3 CODE models have soldered in switches and the switches are not lubed before assembly. The VP3 models are hotswap, but we do not lube the switches by default. 

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    Paige commented,

    Hi Igor, Does this caps lock LED issue happen with other keyboards as well? When did the LED issue first show up, was there anything that may have changed about your setup? If you have another comp...

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    Paige commented,

    Thanks for letting us know, we'll have the chart updated. The VP3 specs on the product page are current. It is hotswap and has a USB-C connector.

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    Paige commented,

    Hi,  We are not currently equipped to make or customize backlight compatible keycaps, sorry. It is something we're looking into for the future.To see what out custom printed keycaps look like on a ...

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    Paige commented,

    Thanks for the additional info. It very well could be a High Sierra issue/conflict, I believe Mojave was current when the V3 models came out and every macOS update since has required an update to t...

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    Paige commented,

    Thanks for letting us know, we'll get on it! If you're going for that layout in the meantime, feel free to mention in the comments which modifier layout style you want, and we can make the change.

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    Paige commented,

    Interesting, I'm sorry to hear the issue persists. Are you using Karabiner, by chance? There should be some setting allowing it to take control of LEDs and disabling that may do the trick. Beyond t...

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    Paige commented,

    Good to know, thanks for posting!

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    Paige commented,

    Hi, If you haven't already, try a factory reset on the keyboard. Unplug, enable dip switch 4 on the back, and plug back in. The indicator LEDs will flash red for about 20 seconds, turn solid blue, ...

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    Paige commented,

    I'm sorry to hear about this issue. We have not heard any issues so far regarding extensions, though hubs can potentially cause issues. Be sure the connector plugged into the keyboard is firmly sea...